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Returns and exchanges

Photo: Ole Henrik Skjelstad

Returns, claims and exchanges 

The following requirements are mandatory for a return to be sent to Focus Nordic:

  • Service & Reparation, please use the Service & Reparation form and e-mail it to us. We will contact you afterwards with more information. Please note for Panasonic products we refer you directly to Panasonic.
  • Binoculars Service & Reparations, please use the following form and e-mail it to us. We will contact you afterwards with more information.
  • Returns, please use the RMA form for a request on return. Please note that returns are not accepted for fully functioning products – only in the case where Focus Nordic have shipped the wrong product or other agreement has been made.
  • Returns shall never be physically handed over to Focus Nordic representatives.
  • We will charge any freight cost connected to a return that has been received without approval by Focus Nordic.
  • Claims of defect and/or incorrect products shall be made within 8 days from the receipt date.

 

Transport damages

In case of transport damages:

  • Report the damage directly to the driver that delivers the package and make sure it is documented properly. Important to ensure this before signing any shipment.
  • Produce photographic documentation of the damaged shipment
  • Send your claim to info@focusnordic.dk and include a description of the damage, shipment number, invoice number and attach all forms of documentation
  • Keep any packing material for further investigation.

 

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